Return Policy
At [Gzgoldstar], we strive to ensure that our customers are completely satisfied with their purchases. However, if you are not satisfied with your order, we are happy to assist you with returns according to the following policy.
1. Return Eligibility
You can return your order within 30 days from the date of delivery, provided that the product is:
Unused, undamaged, and in its original packaging.
Not a customized, special order, or final sale item.
2. Return Process
To initiate a return:
Contact Us: Please contact our customer service team at [lynn@gzgoldstar.com] or [8613735546921] to request a return authorization.
Provide Order Details: Include your order number, the product(s) you wish to return, and the reason for the return.
Return Instructions: Our team will provide you with instructions on how to return the product.
3. Return Shipping Costs
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defective product or an error on our part.
Original Shipping Fees: Shipping fees are non-refundable unless we made an error in your order.
4. Refunds
Once your returned item is received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable.
5. Defective or Damaged Products
If the product you received is damaged, defective, or incorrect, please contact our customer service team within 48 hours of receiving the order. We will arrange for a full refund or replacement, and return shipping costs will be covered by us.
6. Non-returnable Items
Certain items cannot be returned, including but not limited to:
Customized or personalized items.
Products that are clearly marked as non-returnable or final sale.
7. Exchanges
We currently do not offer direct exchanges. If you need a different product, please return the original item and place a new order.
8. Contact Us
If you have any questions regarding our return policy, please reach out to our customer service team:
Email: [lynn@gzgoldstar.com]
Phone/whatsapp: [8613735546921]
Address: [Guangzhou Huadu District Gaoshida Trading Company]