Do you have
some Questions?
Shipping Information
How long does it take for my order to be shipped?
We usually process and ship orders within 1-3 business days (excluding weekends and holidays). Pre-order or custom items may require additional processing time.
Can I choose a different courier service?
We work with multiple logistics providers and use the most optimal option by default. If you have special requests, please leave a note when placing your order or contact our customer service team.
How can I track my order?
Once your order has been shipped, you will receive an email or SMS containing the tracking number and courier information. You can track your shipment on the courier’s official website or our order page.
Do you offer international shipping?
Yes, we provide international shipping. The shipping cost and delivery time vary depending on the destination. Please check the details at checkout.
What should I do if my order is delayed?
Shipping time may be affected by factors such as weather, customs clearance, or flight delays. If your order is delayed, please be patient and feel free to contact us for updates.
Payment Issues
What payment methods do you accept?
We accept credit cards, debit cards, PayPal, bank transfers, and third-party payment methods (such as Alipay and WeChat Pay).
How long does it take to confirm my payment?
Once your payment is successful, we will receive confirmation immediately and process your order within 24 hours.
Is my payment information secure?
Yes, we use SSL encryption to protect your payment information and process transactions through third-party secure payment platforms to ensure your data is safe.
Do you offer cash on delivery (COD)?
Currently, we do not support cash on delivery. All orders must be paid online before processing.
What should I do if my payment fails?
Please check if your card has sufficient funds and whether the payment details are correct. You can also try using a different payment method. If the issue persists, contact our customer service team for assistance.
Product Warranty
Do you offer a warranty for your products?
Yes, we provide a product warranty, but the duration may vary by product. Please check the product page or purchase receipt for details.
What does the warranty cover?
The warranty covers defects in materials or workmanship, as well as non-human-caused malfunctions. It does not cover damages caused by misuse, drops, water exposure, or other human-related issues.
What should I do if my product breaks within the warranty period?
Please contact our customer service team with your order number, proof of purchase, and photos of the issue. We will evaluate the situation and provide repair or replacement options.
How long is the warranty period?
Most products come with a 12-month warranty, while some special products may have a longer warranty period. Please refer to the specific warranty policy at the time of purchase.
Are there any costs for warranty services?
If the issue is covered under warranty, repair or replacement will be free of charge. However, if the damage is caused by human factors, additional fees may apply.